Privacy Policy air168 — Protection of Your Personal Data

1Introduction

Air168 ("we", "Platform") respects the privacy of every user and is committed to protecting the personal information shared with us. This Privacy Policy describes the types of information we collect, how it is used, who it may be shared with, and what your rights are in relation to that information.

This policy applies to all users who access or use the air168 platform through our official website, mobile app (Android and iOS), or any other official channel operated by air168. We encourage you to read this policy carefully and to contact us if you have any questions or require clarification.

This Privacy Policy is to be read together with Terms and Conditions air168 and forms part of the agreement between you and us. By registering an account or continuing to use the platform, you confirm that you have read, understood, and agreed to this Privacy Policy.

2Information We Collect

Air168 collects various types of information from users to enable us to provide services that are secure, effective, and compliant with regulatory requirements. The types of data we collect are as follows:

A. Information You Provide Directly

• Full name as per official identification document
• Date of birth and identity details (ID card / passport number)
• Email address and mobile phone number
• Current residential address
• Bank account and e-wallet details for deposit and withdrawal purposes
• Photo or copy of identity document for the KYC process

B. Information Collected Automatically

• IP address of the device used to access the platform
• Web browser or app type and version
• Device information (operating system, device model)
• General location data based on IP address
• Activity history on the platform, including games played and bets placed
• Session data and platform usage duration
• Cookie and similar tracking technology information

C. Information From Third Parties

• Identity verification information from approved KYC service providers
• Payment verification data from payment gateway providers
• Information related to rejection lists from anti-money laundering agencies

3Purpose of Data Collection and Use

We use the information collected for legitimate and specific purposes. air168 does not use your personal data for any purpose not stated in this policy without obtaining your consent first.

• Registration and Account Management: Process registration, verify your identity via KYC, and manage your account on the air168 platform.
• Transaction Processing: Process deposits, withdrawals, and all financial activities in your account securely and accurately.
• Service Provision: Allow you to access and enjoy all games and services available on the air168 platform.
• Security and Fraud Prevention: Detect, investigate, and prevent any suspicious activity, fraud, or security breaches.
• Legal Compliance: Meet legal obligations including AML/CFT (Anti-Money Laundering) requirements, KYC, and reporting to relevant authorities when required.
• Customer Support: Provide effective technical assistance and troubleshooting when you contact our support team.
• Platform Improvement: Analyse platform usage patterns to improve features, performance, and the overall user experience.
• Marketing Communications: Send information about promotions, special offers, and platform updates — only to users who have given their consent.

4Sharing Information with Third Parties

Air168 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share your information with trusted parties for platform operational purposes:

• Service Providers: Companies that assist us with day-to-day operations such as payment processing providers, KYC platforms, game providers, and cloud computing services — all under strict confidentiality agreements.
• Regulatory Authority: Information required by legal authorities, financial regulators, or relevant government agencies as mandated by law.
• Anti-Money Laundering Prevention: Sharing of required information as part of efforts to detect and prevent illegal financial activity in line with AML/CFT requirements.
• Group Affiliates: Related companies within the air168 group for limited internal operational purposes, subject to the same privacy policy.

5Data Security

Protecting your personal data is a priority we never compromise on. air168 implements comprehensive technical and organisational security measures to ensure your data is protected from unauthorised access, disclosure, modification, or destruction.

• SSL/TLS Encryption: All communications between your device and air168 servers are protected with SSL 256-bit encryption.
• Strict Access Control: Only authorised air168 staff who require access to user data are permitted to do so.
• Continuous Monitoring: Our 24/7 security monitoring system detects and responds to any threats or anomalies in real time.
• Two-Factor Authentication: 2FA is available and recommended for all user accounts as an additional layer of protection.
• Regular Security Audits: Our security systems and procedures are periodically reviewed by independent security experts.

6Cookies and Tracking Technologies

Air168 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login session management. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information on how users interact with the platform to help us identify issues and improve the experience.
• Functional Cookies: Remember your preferences and settings (such as language and display preferences) to deliver a more personalised experience.
• Analytics Cookies: Help us understand platform usage patterns in an aggregated and anonymised manner for continuous improvement purposes.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality or your experience on the air168 platform. The air168 mobile app uses equivalent tracking technologies and is subject to the same controls.

7Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by air168. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact the air168 support team via Live Chat in your account or by email at [email protected]. We will endeavour to respond to your request within 30 days. Please note that certain rights may be limited by legal obligations binding on us, such as record-keeping requirements for AML/CFT purposes.

8Data Retention Period

Air168 retains your personal data for as long as your account is active and for as long as it is needed to provide services to you. After account closure, the retention period depends on the type of data and applicable legal requirements.

• Identity & KYC Data: Retained for a minimum of 5 years after account closure in accordance with Malaysia's AML/CFT requirements.
• Financial Transaction Records: Retained for a minimum of 7 years for legal and tax compliance purposes.
• Communication History: Retained for 2 years for dispute resolution and service quality control purposes.
• Technical & Log Data: Retained for 1 year for security and technical troubleshooting purposes.

Once the designated retention period has elapsed, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered.

9Children's Data Protection

The air168 platform is strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

10Amendments to This Privacy Policy

Air168 reserves the right to update or amend this Privacy Policy at any time. Any material changes that affect how we process your personal data will be communicated to you via an in-account notification or your registered email address, at least 14 days before the amendment takes effect.

The "Updated" date at the top of this page reflects the date of the latest version of the Privacy Policy. We encourage you to review this page from time to time to stay informed about how we protect your information. Continued use of the air168 platform after any amendments are published constitutes your acceptance of the updated policy.

11Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

• Live Chat within your air168 account or app (available 24/7)
• Email: [email protected]

Our privacy team will endeavour to respond to all enquiries within 3 working days. For more complex requests such as data access or data deletion requests, we will inform you of the estimated time required upon receiving your request.